Complaints
At iExtend, we want to hear from you. We are committed to providing an elevated level of service and working with you to resolve your complaint in a fair and prompt manner.
Submit a complaint
There are several ways to make a complaint – please choose the option that’s most convenient for you.
- Complete the form and we’ll get in touch with you
- Email us: [email protected]
- Write to us:
iExtend Customer Care Team,
PO Box 1495,
Sydney NSW 2001 - Call us: 1800 299 501 (9.00am – 5.00pm AEST)
- Contact your financial adviser.
You can also use any of the methods above to request a copy of our full Complaints Resolution Process.
We will always do our best to resolve any issue you have, but if you’re not happy with our solution you can contact the Commonwealth Ombudsman
- Phone: 1300 362 072
- Web: ombudsman.gov.au
- Mail to:
Commonwealth Ombudsman
GPO Box 442, Canberra ACT 2601