For Advisers - iExtend

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For Advisers

How It Works

Frequently Asked Questions

About iExtend

Why Introduce iExtend to Your Clients?

Help your clients make the most of their life insurance.

Meet Best Interest Duty obligations by providing an alternative option to policy cancellation.
A structured, compliance-friendly solution for clients who are committed to cancelling or reducing their life insurance cover.
Strengthen your client relationships by presenting an innovative alternative to losing their valuable life insurance cover.

BEST INTERESTS

iExtend gives the opportunity for advisers to fulfil their ‘best interest’ obligations to their clients.

iExtend places advisers at the heart of our process by providing an alternative option for their clients who have decided to reduce or cancel their life insurance cover.
Using our self-service, digital pre-assessment QuickCalc tool, advisers can check if any of their policy owners who are committed to reducing or cancelling their cover may be eligible for an iExtend Life Co-Ownership Arrangement.
We provide real-time evidence of the outcome for you and your client’s records.

SIMPLICITY

We pre-assess your client using simple questions.

We feel that someone living with chronic illness should only need to answer a select few questions in our pre-assessment QuickCalc tool to understand if their changed health circumstances may qualify them for the iExtend Life Co-Ownership Arrangement.

GOVERNANCE

Ethical standards and commitment to policy owners and advisers

At iExtend, we’re committed to acting with empathy, integrity, and transparency. We support our policy owners, advisers, and partners through every step of their journey, upholding the highest standards of ethical and responsible conduct.

People-First Approach – We are committed to delivering fair, transparent, and respectful service to all policy owners, advisers and partners.
Acting with Integrity – Every interaction is guided by honesty, professionalism, and ethical responsibility.
Support for Vulnerable Policy Owners – We recognise that some policy owners may be facing difficult circumstances and we provide tailored communication and compassionate support to meet their needs.
Privacy and Respect – All policy owner interactions are handled with the utmost confidentiality, care, and empathy.
Efficient Claims Process – We offer a simple, transparent claims handling process that prioritises clarity and timely support.
Clear and Accessible Product Information – Comprehensive eligibility details are available through our Product Disclosure Statement (PDS) and Target Market Determination (TMD).
Independent Dispute Resolution – As a proud member of the Australian Financial Complaints Authority (AFCA), we ensure policy owners and small businesses have access to a fair, independent dispute resolution process. Access our complaints page here.

“It makes sense that an option exists to realise value from their life insurance when it is no longer needed or affordable.”

Damien Jones

Australian Financial Risk Management

“The iExtend offering presents a meaningful extra choice and is wildly innovative. It makes sense that an option exists to realise value from their life insurance when it is no longer needed or affordable.”

Matthew Christensen

Adviser at Hill Capital

“iExtend has been a revelation for our business in providing clients a unique alternative option to cancelling their valuable Life Cover. iExtend processes are efficient, executed promptly and always client focused.”

R.S

Adviser, QLD

“iExtend is basically an extension of your Life Insurance policy when you’re at the crossroads of renewing and can’t afford it. If you ask yourself, ‘Should I just cancel my Life policy that I have contributed to for years with no return?’, the answer should be clear. If anybody is thinking of cancelling their Life policy, they should be talking to an adviser to extend their policy through iExtend.”

Kelvin F

Adviser, QLD

“The iExtend offer is an option for clients that have paid life insurance premiums for years but cannot afford to maintain it when they would potentially be set to receive a return. Whilst clients understand that life insurance is a risk mitigator for when their commitments (debt and dependents) are at their peak, they still have an emotional tie to their cover. iExtend offers them an affordable exit from this grasp, presenting a great option for Advisers in assisting their clients, also meeting their “best interests”.”

Greg S

Adviser, QLD

“Many thanks to the team at iExtend, in particular Kos and Peter, for assisting our client with the continuation of their insurance. We had a difficult case with many complexities, however Kos and the team never gave up putting forward many options in an effort to complete the task at hand. Dedication, determination and client care were at the forefront at all times. Thank you again for all of your assistance!”

S.T

Client Services Leader, QLD

iExtend for Financial Advisers

iExtend works with policy owners through their trusted adviser.